Limited Support of PureApp and Hyper-V

• PureApp with Intel processors - no pattern yet available, can be provided only as an imported OVA

• DPOD is NOT currently tested on Hyper-V, and there are currently no plans to add such testing in the future. Therefore it cannot be guaranteed that the installation of DPOD on Hyper-V works, nor can the performance of such an installation be guaranteed. If a customer decides to install DPOD on Hyper-V:

  • The support will be limited to application bugs and issues that affect other hypervisors as well (issues that are not specific to Hyper-V).

  • The customer might be asked to install DPOD on a supported infrastructure (such as VMware or physical servers) to prove that the issue is not specific to Hyper-V, in order to get support.

• Note: DPOD can also be installed on physical servers (it might even be required for high loads), which can provide an alternative for customers that only own Hyper-V for virtualization.

Changes to gateway objects

• DPOD requires some configuration changes in the gateways at both device and domain levels. These changes are details in Gateway Changes Performed by DPOD.

No support for DHCP

• DPOD does not support DHCP network configuration.

• Known workarounds: Please refer to Change Appliance Network Address.

Maintenance plan limitations

• DPOD includes several operations maintenance plans to assist in the day to day operational tasks, such as backups, configuration sync, firmware upgrade, etc.

• As these features have system wide influence and might affect the availability of the Gateway and services, they include limitations on the usage of the features.

• For backups - see limitations here.

• For configuration sync - see limitations here.

• For firmware upgrades - see limitations here.

• For appliance migration - see limitations here.

DPOD Operating System supported locale

• The only supported operating system locale definition for DPOD is en_US.UTF-8 as described in the installation prerequisites.

• Object names in non-English languages may be partially supported.

Limited functionality is provided when DataPower has a language different than English

• Choosing a language in DataPower will impact the content of the Syslog records sent to DPOD. This will cause DPOD to provide a limited analysis on records that are not in English.

• Known workarounds: Change the language of your monitored device to English (en).

Partial support for tenant feature

• In DataPower firmware 7.6, the tenant module was introduced only to physical appliance type 8436.

• On tenant devices, only capturing transactions is supported.

• The following features are currently not supported for tenant devices:

  • Device resource monitoring (CPU, memory, etc.)

  • Maintenance plans (Backup, Sync, Firmware Upgrade)

  • Extended Transaction

Transactions under the default domain are not monitored

• This limitation is derived from a limitation of the monitored device.

• Log targets defined at the default domain collect all logs from all domains, and currently there is way to apply a filter to the log targets in order to filter out logs from other application domains.

• Known workarounds: See Monitoring Transactions in the Default Domain for more details.

Limitation on the number of domains that DPOD can monitor on a single gateway

• Since the DataPower gateway currently supports up to 1,000 log targets, DPOD can monitor a maximum of 333 domains per each gateway, if no other custom log targets are defined. See details and calculation below for more information.
  This limitation is per each DataPower gateway and has no effect on the number of gateways that can be connected to DPOD.

• The total amount of log targets per each DataPower gateway cannot exceed 1,000 and consists of:

  • One required default log target per domain (created when the domain is created with the name default-log), which cannot be removed.

  • Additional custom log targets, created by the customer for non-DPOD use.

  • Log targets created by DPOD - DPOD will create one log target for the default domain, and 2 log targets for each monitored application domain.

• Before you enable DPOD monitoring:

  • Count how many domains should be monitored by DPOD (except the default domain) - DOMAINS_COUNT

  • Count how many log targets already exist in the DataPower gateway - EXISTING_LOG_TARGETS_COUNT
    You can view the existing log targets in the DataPower gateway WebGUI under default domain → Log Target Status → Show All Domains

  • Make sure the following calculation is true:

    EXISTING_LOG_TARGETS_COUNT + (DOMAINS_COUNT x 2) + 1 < 1,000

• Known workarounds: If the number of expected log targets exceeds the limit, do not enable DPOD monitoring. You may use the following methods to allow for DPOD monitoring:

  • Reduce the amount of monitored domains by setting up monitoring only for selected domains (see Configuring Monitored Gateways).

  • Delete unused domains or move domains to another gateway.

  • Delete unused custom log targets that were created for non-DPOD use.

B2B support is limited

• Only the most important B2B features (e.g.: transaction details) are supported.