DPOD version 1.0.5.0 introduced a new screen for gathering transactions information to assist the support procedure.

By supplying the transactions syslog records, the support team can recreate the exact transaction data in the lab to recreate and investigate issues concerning transaction analysis.

Filtering the Relevant Transactions Information

On DPOD's Web GUI navigate to Manage → Internal Health → Tx Debug Log.

Use the filters to narrow down the syslog records to the relevant information.

The most common scenario is to find a specific transaction using the "Trans. ID" filter.

Saving the Log Records to a File

Use the browser's regular copy and paste capabilities to copy the records and save them into a text file.