Symptoms

• Attempting to add a new gateway to DPOD results in the following error message:
  The device's system identifier does not equal to <Gateway Name>

• However, the system identifier (appliance name) is exactly the same as the name provided in DPOD for that gateway when trying to add it.

Cause

• The gateway user provided to DPOD cannot make SOMA requests to the gateway, and DPOD fails to read the real system identifier (appliance name) of the gateway.

• See Prepare your Monitored Devices for more information.

Resolution

• First make sure the system identifier (appliance name) in the gateway's Web GUI is exactly the same as provided to DPOD when adding the gateway.

• Make sure the user is privileged in the gateway's Web GUI.

• Try to login to the gateway's Web GUI with the privileged user and reset its password if indeed it expired.