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  • You should see your transaction in DPOD (without payload) under Investigate → Transaction.
  • You will be able too see your payload if you go to DPOD Web console → Manage → Internal DPOD Health → Store and click the ES-Head button at top right corner.
  • Once inside ES-Head click on the "Browser" tab and scroll down to find wdpWsm under the Types header on the left hand side. Click wdpWsm.


  • Find transaction-id under Fields and a list of fields and enter the transaction id you are interested in.


  • Scroll back up to the top. Your payload now appears. click on it to view a JSON payload.


  • In the JSON locate the  start-time field.
    "start-time": "1476237603"

    this is an epoch time. Use an online epoch converter to find the time of payload. Compare this to the transaction time as displayed under Investigate:

  • These should be the same (or within 5 minutes). If they are not - you need to adjust time and timezones in both IDG and DPOD.
    As best practice, you should configure both IDG and DPOD to the same NTP source.

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