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Symptoms

  • An "Error Accessing Store" dialog is displayed after signing in to the system:

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  • In the Store page, the status of the cluster is RED with unassigned shards:

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Cause

This situation is usually caused by an unexpected recovery of the Store, where automatic assignment of shards was not applicable at the time of recovery for some reason. For example, this might be caused by an I/O error of the storage device or emergency reboot of the machine.

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Use Reallocating Unassigned Shards utility in Admin Console. The  The utility scans all shards and reallocates unassigned shards to the data node provided.

This operation may take a while, depending on your installation and the amount of data.

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