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For each reason you should perform different checks.
Payloads capturing is not supported
Payload capturing is only supported for:
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If you are expecting to see payload and your are trying to see it in a non suported object type and/or versions please upgrade or submit an RFE.
Payloads are not being sent
To verify that payload capture is enable please do :
- Verify yo enabled WS-M capturing by perform the following steps S-M setup for device , WS-M Subscriptions for All Domains (Optional) as they appear in Adding Monitored Devices
- Verify in IDG that subscriptions are created . In the expected domain - navigate to Status → Web Service → WSM Agent Status (see in blue). You should have 1 Active subscriber of polled type (in red). if payloads were captured than you will be able to see it as Records seen. more statiscs data can be seen on WSM
- If records seen is 0 than you might not have running transaction
- If Active subsriberes is 1 and number of polled subscribers is 0 also than you have not perform the or follow the next step
- Check WS-M Agent in IDG is configured correctly :
- We expect Agent to be enabled and Capture mode to be set to all
- If your WS-M agent in IDG is enabled , subscription is created from DPOD by performing step WS-M Subscriptions for All Domains (Optional) and recors seen counter is increasing by any running transaction than you should expect the payload to arrive to DPOD WS-M Agent
Payloads are sent but filtered out
Payload are send to DPOD WS-M agent . in this phase we make sure they are arrived and proessed .
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