Symptoms

• After changing the certificate of the management interface of a DataPower Gateway, an LDAP server, or an SMTP server, DPOD can non longer access this Gateway/server.

  • For DataPower Gateway: Error messages are displayed when trying to list the Gateways domain in Manage → Devices → Gateways → <Specific Gateway>.

  • For LDAP server: You cannot sign in to DPOD.

  • For SMTP server: You receive internal alerts that DPOD cannot send emails, and no emails are sent from DPOD.

• You see errors in the log files of UI, HK-WdpDeviceResources, HK-SyslogKeepalive or other components, that are similar to the following messages:

  Code Block
  Error loading trusted keystore from /app/java/lib/security/cacerts. Make sure the password is correct and that the trusted keystore file exists. java.io.IOException: Keystore was tampered with, or password was incorrect java.security.UnrecoverableKeyException: Password verification failed

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