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  • Attempting to add a new gateway to DPOD results in the following error message:
    The device's system identifier does not equal to <Gateway Name>
  • However, the system identifier (appliance name) is exactly the same as the name provided in DPOD for that gateway when trying to add it.

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  • The gateway user provided to DPOD cannot make SOMA requests to the gateway, and DPOD fails to read the real system identifier (appliance name) of the gateway.
  • SeeĀ Prepare your Monitored Devices for more information.

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  • First make sure the system identifier (appliance name) in the gateway's Web GUI is exactly the same as provided to DPOD when adding the gateway.
  • Make sure the user is privileged in the gateway's Web GUI.
  • Try to login with the privileged user and reset its password if indeed it expired.

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